This page explains how return requests, refunds, exchanges, and order changes are handled at Builders Howe. Please review the information below before sending any item back to us.
Can My Order Be Returned?
Not every order automatically qualifies for a return. To be considered, a request must be submitted within 30 days after the delivery date shown by the shipping carrier.
- It has not been used, modified, or damaged after delivery.
- It is returned with its original packaging.
- All supplied parts and accessories are included.
- Its condition matches the state in which it was originally delivered.
Requests submitted after the return period has ended cannot be approved.
How the Return Process Works
- Email support@buildershowe.com with your order number and the reason for your request.
- Wait for our team to review your request.
- If approved, you'll receive return instructions before sending the package.
- Securely package the item to help prevent shipping damage.
Please do not return items before receiving return instructions from our support team.
What Happens After We Receive Your Return?
Every approved return is inspected after arrival. Once the inspection has been completed, we'll determine whether the item satisfies our return requirements.
If the return is approved:
- The refund will be issued using the original payment method.
- Most refunds are initiated within approximately 7 business days.
- Financial institutions may require additional processing time.
- A confirmation email will be sent after the refund has been processed.
Need to Update Your Order?
If you need to change your shipping address, correct information on your order, or request cancellation, contact us immediately at support@buildershowe.com.
Order changes are only possible before fulfillment begins. Once processing or shipment has started, modifications or cancellations may no longer be available.
Received an Incorrect or Damaged Product?
If the item you receive is damaged, defective, or does not match your order, notify our support team so we can review the situation.
To help speed up the review, please include:
- Your order number.
- A brief explanation of the problem.
- Photographs showing the item.
- Photographs of the original packaging.
Each request is reviewed individually to determine the appropriate resolution.
Replacement Requests
If you would rather receive another item instead of a refund, let us know when contacting support. Replacement requests depend on current inventory availability at the time your request is reviewed.
Shipping Costs for Returns
Customers are responsible for return shipping expenses. Builders Howe does not apply restocking charges or additional handling fees to approved returns.
Additional Terms
Purchases made through this website are also subject to our Terms of Service, which explain additional conditions related to orders, website use, and customer responsibilities.