At Builders Howe, protecting your personal information is an important part of how we operate. This Privacy Policy explains the types of information we may collect, how it is used, when it may be shared, and the measures we take to help safeguard it whenever you visit our website, make a purchase, or contact us.
Information We Receive
Some information is submitted directly by you, while certain technical details are collected automatically when you browse our website.
- Your name and contact information.
- Delivery and billing details.
- Order records.
- Messages exchanged with our support team.
- Payment information needed to complete purchases.
We may also automatically collect technical data such as your IP address, browser type, operating system, device characteristics, and general website usage information to better understand how visitors use our store.
How We Use Your Information
The information we collect allows us to provide our services and manage the daily operation of our website. Depending on how you interact with Builders Howe, your information may be used to:
- Process purchases and confirm payments.
- Prepare, dispatch, and deliver orders.
- Provide shipping notifications and tracking details.
- Handle returns, exchanges, and refunds.
- Respond to customer inquiries.
- Monitor website performance and visitor activity.
- Improve our services and maintain website functionality.
From time to time, we may send promotional offers or important updates about our store. You may opt out of promotional emails at any time by using the unsubscribe link included in those messages.
Cookies
Our website uses cookies and similar technologies to support core website functions, remember certain preferences, and better understand how visitors navigate our pages.
Most web browsers allow you to control or remove cookies through their settings. Please note that disabling cookies may affect the functionality of certain areas of the website.
Third-Party Providers
We work with trusted service providers that assist us with operating our online store, including website hosting, payment processing, analytics, shipping, and order fulfillment services.
These providers receive only the information necessary to perform the services requested on our behalf and manage that information according to their own privacy policies.
Protecting Your Information
Builders Howe maintains reasonable technical and organizational safeguards intended to help protect personal information from unauthorized access, misuse, or disclosure.
Examples of these measures include:
- Secure hosting environments.
- Encrypted transmission of information where appropriate.
- Access controls for confidential information.
While we work to maintain appropriate security measures, no internet-based service or electronic storage method can be completely secure.
Disclosure of Information
We do not sell personal information. Information may be disclosed only when necessary to support our business activities or when required by applicable laws.
- Meeting legal or regulatory obligations.
- Responding to valid requests from public authorities.
- Protecting the rights, property, customers, or operations of Builders Howe.
Shopify Platform
Our online store is powered by Shopify Inc., which provides the technology used to host our website, process transactions, and support store operations.
As part of these services:
- Payment information is encrypted while being transmitted.
- Information is retained only as necessary for operational or legal purposes.
- Shopify applies its own privacy and security standards to the information it processes.
Additional information can be found by reviewing Shopify's official policies.
Your Acceptance
By using this website or placing an order, you acknowledge that you have read and understood the practices described in this Privacy Policy.
If you have questions about this Privacy Policy or how your information is handled, please contact us at support@buildershowe.com.